Knowledge Base

Using cPanel Mail Features

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cPanel offers lots of configurable features to support e-mail. Learn how to use them with these articles.

E-mail Accounts

You can use cPanel to manage your web site's e-mail accounts. Learn how here.

Import E-mail Accounts and Forwarders

You can use cPanel to import lists of e-mail addresses and forwarders all at once, which can save you a lot of time and effort.

Accessing webmail through cPanel

Learn how to access your e-mail accounts through cPanel by using a web browser. You can choose from two webmail applications, Horde and Roundcube.

Autoresponders

You can configure e-mail autoresponders to send response messages automatically for your e-mail accounts.

Mailing Lists

Learn how to create mailing lists in cPanel and simplify sending e-mail messages to multiple recipients at the same time.

Email Forwarders

Learn how to configure email forwarders in cPanel so you can automatically forward a message from one account to another account.

Mail Exchanger (MX) records

Learn how to manage a domain's Mail Exchanger (MX) records in cPanel. Only advanced users should use this feature.

Unwanted email (spam)

Unsolicited e-mail (spam) is annoying. Learn how to enable and configure Spam Filters (powered by Apache SpamAssassin™) in cPanel to reduce the amount of spam your e-mail accounts receive.

Filtering spam

After you have enabled Spam Filters, you can set up your e-mail account to filter messages marked as spam and automatically redirect them to a folder. This article shows you how.

Email Filtering

You can use cPanel's email filters to block certain messages based on conditions that you define.

E-mail Authentication

You can use cPanel to enable the SPF and DKIM authentication frameworks and help reduce unwanted e-mail (spam).

Changing the time zone in webmail

You can easily change time zone settings in the Horde, Roundcube, and SquirrelMail webmail clients. Learn how here.

Importing and exporting webmail contacts

Learn how to import and export contacts in the Horde and Roundcube webmail clients.

Forwarding incoming email messages to a script file

This article describes how to set up an email forwarder that pipes incoming messages to a script file. This functionality allows you to automatically process incoming messages in an endless number of ways.

Accessing webmail clients directly

By default, users must choose a client application (Horde or Roundcube) after they log in to webmail. However, you can use redirects to enable users to log in directly to webmail without having to choose a client application.

‘550 Sender verify failed’ error message

This article discusses why '550 Sender verify failed' messages may occur when you try to send e-mail, and how to resolve this issue.

DMARC

You can set up DMARC (Domain-based Message Authentication, Reporting and Conformance) e-mail authentication for your account to help ensure e-mail messages reach their intended recipients. Learn more here.

Gmail Mail: Email messages do not forward to Gmail accounts

Gmail mail may block messages from email forwarders or mark them as spam. This article describes an alternative way you can use Gmail to access messages from another account.

Exceeding mailbox storage quotas

Learn what happens when one of your email accounts exceeds its storage quota.

Barracuda Spam Firewall

Barracuda Spam Firewall can help decrease the amount of spam your domain receives. Learn how to enable and configure it in this article.

Recovering access to your Barracuda Spam Firewall account

This article describes how to recover access to your Barracuda Spam Firewall account. You may need to do this if you do not currently have any quarantine report e-mails in your inbox.

Mailing list recipients do not receive list messages

This article discusses a problem where mailing list recipients may not receive list messages, and how to resolve it.

Remote MX Wizard

You can use the Remote MX Wizard in cPanel to quickly and easily set up your domain to work with G Suite.

Configuring e-mail accounts through webmail

This article describes how to configure an e-mail account through the webmail interface.

Managing e-mail disk usage in cPanel

You can use cPanel to view and manage disk space used by e-mail messages.